Bulletins & Advisories CR-V Seat Height Dropping Over A Period Of Time

Discussion in '4th Generation (2013-2017)' started by Service News, Wednesday 25th Feb, 2015.

  1. Service News Staff Managed Dealer Information

    UK
    202
    33
    Honda have issued the following TSB #SO-08-012-00 dated 25-02-15 for all MY13 & MY14 CR-V for Chassis codes RE5 & RE6.

    Symptom
    Customers may report that the seat height does not remain at the adjusted setting, It drops to a lower setting without them using the adjusting lever.

    Cause
    Extensive testing has shown that all parts of the system meet specification and perform correctly, no concerns could be found with any Warranty returned parts. The manner in which the customer exits the car can cause the seat to drop leading the customer to believe there is a problem with their seat.
    Being an SUV the seat height will be high due to the vehicle design. It has been identified through testing that when a customer starts to exit their car the back of their thigh can touch the top of the seat height adjust lever (1) before their feet touch the ground.This causes weight to be applied to the lever operating the adjusting mechanism (2), thus lowering the seat unbeknown to the customer (3).
    1.

    Countermeasure
    No countermeasure taken as the symptom is not related to a manufacturing or quality problem.

    Application to Production Line
    No countermeasure taken as the symptom is not related to a manufacturing or quality problem.

    Market Treatment
    Please advise customers of this phenomenon when a complaint is made. It is necessary to explain the mechanics of occurrence to the customer to help them avoid inadvertently actuating the Seat height adjust lever. A Warranty claim should only be made when the reported parts concern have been positively identified.

    Diagnostic Procedure
    Please perform below explained activity before replacing the seat frames:
    1) Apply protective tape to an engineers rule or straight edge around the same size and thickness. Place rule (A) into the lumbar switch (B) as shown in
    the image below .
    2.
    2) Apply a protective tape to the kick panel as shown (A). Hold another rule vertically against the horizontal rule placed into the lumbar switch (B).
    3.
    3) Mark the tape attached to the kick panel trim and the rule placed in the lumbar switch. Use these markings (A) as reference points for measuring the seat height.
    4.
    4) Take note of the measurement of the seat height against the vertical rule in the Customer preferred driving position.
    6.
    5) Once initially measured, remove Seat height adjusting lever and return the vehicle back to the Customer.

    NOTE: After removing the handle, remember to tape up the spindle so there are no sharp edges exposed. If the Customer comes back with the same complaint, measure the seat height again using the same procedure items 1 through to 4 . Compare the two measurements taken before and after
    removing the seat height adjustment lever. If there is a difference in the two measurements, replace the seat frame. However, before replacing the seat frame please ensure that following details and photos are available for submission along with the claim.
    7.PNG
    Please note that in absence of the above requested information, the warranty claim will be rejected. After the above information has been provided along
    with the claim, replaced seat frame will be requested back to HUM for further analysis. If HUM are unable to replicate the reported concern on the market returned part, the claim will be rejected.

    Parts Information

    <Part Number> <Part Name>
    Petrol Right Hand Drive
    81126-T1E-E22 FRAME COMP., R. FR. SEAT
    Diesel Right Hand Drive
    81126-T1G-E22 FRAME COMP., R. FR. SEAT
    Petrol Left Hand Drive
    81526-T1E-G21 FRAME COMP., L. FR. SEAT
    Diesel Left Hand Drive
    81526-T1G-G21 FRAME COMP., L. FR. SEAT

    Warranty Information
    Application : Normal warranty applies
    Causal Part :
    81126-T1G-E22 FRAME COMP., R. FR. SEAT (Right Hand Drive)
    81526- T1G-G21 FRAME COMP., L. FR. SEAT ( Left Hand Drive)