Suspension, Steering and Brakes Honda Modulator -a warning!

Discussion in '2nd Generation (2002-2006)' started by Alan, Friday 3rd Aug, 2012.

  1. Alan New Member Getting Started

    I have a late 2005 CR-V Exec. Had 2 years and been happy with it until now. The car now needs a new VSA modulator at a cost of £645. Fair enough I think, not a new car etc. However now discovered this is a very common problem and Honda extended the warranty on this specific part to 6 years or 62,000. Needless to say my car is 8 months beyond this extended warranty and according to Honda that's the end of the matter.

    What I find astonishing is that Honda knew this was a faulty part hence they extended the warranty but did not deem it a recall. The VSA modulator affects the driving and so we are not talking about a faulty interior light here but a serious part that affects the way the car drives.

    Anyone who was a Honda within the time/mileage extension should have it checked.

    To my mind Honda should have had a recall or at least offered discount on the part thereafter but clearly they view money as more important than safety and retaining customers. A very short sighted view.
     
  2. Ichiban Founder Staff Team

    England CJ Leeds
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    Have you approached Honda customer services for some sort of gesture of goodwill? if you don't ask you don't get.
     
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  3. Alan New Member Getting Started

    Spoken to them a couple of times. The first one was a cloak and dagger affair whereby the customer service advisor wanted to know what I had heard about extended warranties! I could hear the backtracking footsteps as we spoke.
    They called this morning to confirm they were not prepared to offer anything. Part at cost and me paying dealer labour charge was what I requested this morning but they refused - not an unreasonable request, or so I thought!
     
  4. Ichiban Founder Staff Team

    England CJ Leeds
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    Well it unfortunate but they have been clamping down on gesture of goodwills as other have abused the system. I wish Honda fires all their German vendors I really do.
     
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  5. Doc Expert Advisor ★ ★ ★ ★ ★

    Matt Peterborough
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    Honda have done the decent thing and recognised there is a issue by offering an extended warranty which as you would agree is far better than just offering a discount on the part. The failure of the module in itself is not a safety issue as the devices failure does not put the driver in danger. And if in the unfortunate even it does fail you are warned in advance so you can adjust your driving style accordingly. So a full recall in these circumstances could be deemed unnecessary. But a driver of any vehicle would always prefer a manufacturer to offer a recall on any item no matter it's impact in case you are the unfortunate one it happens too for obvious financial reasons. Honda are one of the most reliable manufacturers out there and are usually very quick to offer extended warranties if a problem is later identified. I can guarantee you you would not receive that level of customer service and ownership of responsibility from many german manufacturers. I can understand your frustration having this issue 8 months after the extended warranty has expired but with all manufacturers they have to draw the line somewhere unfortunately. So to say they view money more importantly than safety and are very short sighted I feel in this instance is unwarranted.

    I'm also in a position where the VSA module on my Accord has the same fault and due to not having a full Honda service history there is no guarantee Honda will honour the extended warranty either, so a full recall would have benefited me as well. It is possible to have the modules repaired (replacement of the faulty sensor) for around £250. The way I see it is the money I've saved by having a trusted independent mechanic service my vehicle, and the money I save on discounted original parts and oil through this forum, will easily cover the cost of the repair if I'm unfortunate enough to have the module fail as well.
     
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  6. Alan New Member Getting Started

    Doc, what an interesting response to someone trying to point Honda owners in the right direction.

    Your say your car has the same VSA module fault, later changed to 'if', but because you didn't use Honda to service the car then it's ok?!
     
  7. Ichiban Founder Staff Team

    England CJ Leeds
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    Alan does your car go into a Honda dealership for regular servicing?
     
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  8. Doc Expert Advisor ★ ★ ★ ★ ★

    Matt Peterborough
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    Alan my car does have the VSA module which has the sensor in it which is known to be faulty, but this is by no means a guarantee that it will fail. There are lots of Accords and CR-V's driving around with the same modules that have never experienced the problem and likely never will. My module has worked faultlessly up till now and has shown no signs of doing anything other than that. Because these modules have shown an increased tendency to fail (due to being made by a 3rd party vendor) above Honda's acceptable standards they have extended their warranty on this item.

    Where you have your car serviced has no bearing on the likelihood of the unit failing. What I was eluding too was that because my car has not been serviced by Honda since the standard 3 year warranty has expired it is unlikely Honda will honour the extended warranty, which they are within their rights to do so with it being a manufacturer warranty. But the money I have saved by having it serviced by a very trusted independent local mechanic, even using Honda parts, has covered the costs of me having to pay to repair the module in the event that it may need to be repaired in future.
     
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  9. Alan New Member Getting Started

    Up until 50k, Dec 2010 it was Honda dealer serviced then independent since. Like Doc says I suspect because not FSH from Honda dealer then they are less likely to be flexible - I was certainly asked if it was FSH with Honda dealer by customer service advisor. Cheapest new part installed quote, so far, has come from a Honda dealer..........better the devil you know!
     
  10. Ichiban Founder Staff Team

    England CJ Leeds
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    You are always be given the benefit of the doubt now more than ever if your car has had a FDSH . In the past there has been a disparity to which claims were honoured and which were not.

    As for part prices there was a member here who thought by going to euro parts with the discount would be better than the Honda dealers. Well he got the Honda genuine battery at half the price when we told him his special buy was that not special. Secondly it comes with Honda warranty no aftermarket nonsense. It not always cheaper to go to an independent ,nearly all independent are not Honda specialist so if they get stuck they will blame the car.

    For example I have been involved in a complex hardware fault since I have got back to work. Last week I was off and the customer was going ballistic to get this problem resolve.

    My firm got Five people plus overtime on to this issue and BTW none of them are specialist. The total cost to the customer for these five days has been four grand with parts .

    This is not being big headed here I am a specialist at what I do and I fixed this problem in three hours at fraction of the cost, and none of the parts were faulty as I have the training and the skill ... does your independent have that skill and training from Honda..
     
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  11. Doc Expert Advisor ★ ★ ★ ★ ★

    Matt Peterborough
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    If my problem was as you described CJ then I would refer the car back to a Honda specialist as they will have the technical spec to be able to investigate the problem.

    But for general servicing I refuse to pay a mechanic £90 per hour to change my oil filter. I'm able to do this myself as an amateur mechanic so I don't see how a qualified mechanic can justify that sort of a labour rate for the skill set involved.

    But I always make sure I supply genuine parts.
     
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  12. Ichiban Founder Staff Team

    England CJ Leeds
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    Yup on the first part, the general belief among Honda owners is the main dealers are out to steal money. But on the flip side these customers refuse to acknowledge they are the ones who know Honda better than anyone else. There are superb Honda independents across the country who can make dealers look like mere armatures. These specialists don’t tend to do mass scale they do niches and do it well . if you are Type-R owner then you are right in with them. Elderly clientèle and non performance oriented customer don't flock them for this reason.

    Yes in years gone by it was the case where dealers were extremely expensive, but now in such tough economic conditions you have seen dealers bending backward to assist. Honda have launched the price match promise which has seen people return albeit at a slow rate, for some the damage is irreparable irrespective what the dealers do.

    But I do all major work on my car myself but at time I can’t be bothered picking up the spanners. I go into HH for a chat and coffee and pick up the vibes off the floor. All services are still done at HH and this has saved me money and ensured a super reliable car. I have faith on the Honda servicing regime and they do everything by the book .On a few occasion saved me money with product updates being applied as http://hondakarma.com/threads/491/

    Something for me it cheaper for HH to do work on my car, it not worth me getting my hands dirty
     
    Last edited by a moderator: Sunday 23rd Feb, 2014
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  13. mikec New Member Getting Started

    Have only recently bought a CR-V (2002 model, no problems as far as I know) and just joined this forum. What on earth is a VSA modulator and how would I know if it went wrong?
     
  14. Jon_G Guest

    VSA = Vehicle Stability Assist... Honda advanced technology - Wikipedia, the free encyclopedia
    If it goes wrong, then a dashboard warning light illuminates.

    PS - Welcome to the club! When you have a few minutes, please go here... Introduce Yourself • Honda Karma and introduce yourself.
     
  15. SayamaAccord Top Contributor ★ ★ ★ ★ ☆

    VSA modulator problem on a petrol vehicle?
     
  16. mikec New Member Getting Started

    Hi thanks for that. Not sure if my model has this as it is not mentioned in the handbook. Is it only on later models or the Exec? Anyway there are no warning lights flashing at the moment!