Just noticed that when searching for a Honda Dealer they give results for customer satisfaction for service, must be only manufacturer that does. Norton Way Honda at Letchworth score 82% whereas John Banks in Cambridge score 91%. It was John Banks who alerted me to free Honda Brake-down & Recovery if my car was serviced there so I then had to negotiate with Norton Way to get this, also at Norton Way had to have two alignments of Accord redone & when S2000 had valve clearances checked they chipped the red crackle finish on the cam cover. Rear brakes on Accord have also seized after pads & discs replaced by Norton Way only 19months & 5k miles ago, I have complained that work probably was not done thoroughly enough & car in next Monday to be fixed. Maybe time to change dealers. There is also some feedback on dealers at Google although the Honda results must carry more weight.