Body, Paint & Styling Neutradol Neutrawood Car Vent Deodorizer - damage

Discussion in '7th Generation (2003-2008) [Acura TSX]' started by ArcticFire-Account Closed, Friday 28th Jun, 2013.

  1. ArcticFire-Account Closed Banned Getting Started

    Scotland Graham Scotland
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    Hey guys, would anyone be able to offer some advice here. I just bought one of these Neutradol Neutrawood Car Vent Deodorizers last night and then today whilst driving it suddenly started to leak slightly. I pulled over and removed it and quickly dried it up with a microfibre cloth but this mark has been left behind.

    I've tried some Aerospace 303 on it but with no luck.

    Any ideas or suggestions? I'm pretty annoyed with Neutradol!!!!! Here's the product: LINK

    And here's the damage:

    Dashboard 1.

    Dashboard 2.
     
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  2. Ichiban Founder Staff Team

    England CJ Leeds
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    This same thing happened to my 2004 tourer the bottle separates from the plastic holder and splatters the liquid. Mate I have bad news that mark is permanent it won't go . All I can suggest you take it to a trim specialist he will paint into the right colour. A new top cover from Honda then was £70.00 quid no doubt it would have gone up in price.
    Those liquid based air fresheners are to be avoided at all cost for this reason.
     
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  3. Paul Expert Advisor ★ ★ ★ ★ ★

    Complain to the makers and see if they'll pay.
     
  4. Boglost Club Member ★ ☆ ☆ ☆ ☆

    Worth bearing in mind that the liquid that caused the trim damage is the same stuff you are breathing in!
     
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  5. ArcticFire-Account Closed Banned Getting Started

    Scotland Graham Scotland
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    Cheers guys. I think I'll check out the packaging to see if there's any disclaimers and if not then get in touch because I was using it exactly as it's designed to. Never thought about the effect on my lungs lol
     
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  6. ArcticFire-Account Closed Banned Getting Started

    Scotland Graham Scotland
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    I'm assuming there's the word "up" missing from that sentence as I'm showing it as costing £157.36 Ouch! I think I'll contact them.
     
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  7. Ichiban Founder Staff Team

    England CJ Leeds
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    UP in price the cost has doubled!! :Aghast:
     
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  8. Ichiban Founder Staff Team

    England CJ Leeds
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  9. ArcticFire-Account Closed Banned Getting Started

    Scotland Graham Scotland
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    I made a wee mistake, it's actually £188.83 as there was Vodka and Tonic to be added!!!

    I've sent them an email asking that if they can cover the cost of parts then I'll arrange the fitting of it. I think that's reasonable.
     
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    Ichiban likes this.
  10. Ichiban Founder Staff Team

    England CJ Leeds
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  11. ArcticFire-Account Closed Banned Getting Started

    Scotland Graham Scotland
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    Well no surprise that they are denying liability. They asked me to send the unit in for examination, I explained it would leak in transit but received no response to that. Chased this up and they have complained that it's leaked in transit making it impossible to investigate etc. Handy eh? They are now saying that I must have tilted it, which is silly really as if you tilt it then it won't insert onto the vents and once it's on why would you touch it?

    So it looks like I'll have to consider going down the legal route which I really wanted to avoid. A very poor response from them but expected I guess. I'll definitely be adding to the negative reviews online about this product as it's not fit for purpose.
     
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  12. Ichiban Founder Staff Team

    England CJ Leeds
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    Threaten them with small claims court.
     
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  13. ArcticFire-Account Closed Banned Getting Started

    Scotland Graham Scotland
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    Already done. They know fine well their product has caused this and not me but integrity and honesty doesn't seem to exist these days. A point raised earlier about breathing this stuff in has caused interest with me. I wonder just how safe this stuff is?
     
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  14. Boglost Club Member ★ ☆ ☆ ☆ ☆

    Hi Articfire

    Sorry to hear you had no joy with the smelly company, it was to be expected as, I suspect, their only loyalty is to the Lord God profit. Call me a dyed-in-the-wool cynic if you like.

    I won't have anything to do with that kind of product as they all have some effect on my nasal passages, most usually itching and sneezing.

    Others are non too happy with air fresheners either - see http://www.mcs-america.org/airfresh.pdf

    Hope you succeed with the SCC.

    - - - Updated - - -

    Arcticfire

    I don't know whether this data sheet refers to the air freshener you had but it does make interesting reading although it is of 2002 origin. Perhaps you could ask them for a data sheet relating to the product you had the problem with?

    https://www.espocatalogue.org/eSupply/COSHH/112844.pdf
     
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  15. ArcticFire-Account Closed Banned Getting Started

    Scotland Graham Scotland
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    I think that's for a different make, although probably a similar product. I've not asked for the data sheet yet, although it has raised some concerns with me as I used to use these liquid plug in fresheners in the office and had to go to the doctor for a steroid spray as my sinuses were totally blocked causing me no end of discomfort and lack of sleep. Never thought it could be the plug-ins etc but since I've stopped using them I've not had any sinus problems. A little ironic.
     
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  16. ArcticFire-Account Closed Banned Getting Started

    Scotland Graham Scotland
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    An unexpected turn of events with this incident. After the company denied liability their insurance company then got in touch and also denied liability so it seemed I had no choice but to go through the courts. It wasn't so much about the money, more about the principle because when something is my fault then I'll take responsibility so I expect the same from others when it's not my fault.

    Anyway, I was a little swamped with work so there was a delay with me preparing a small claim but last Monday I was just about to do it when I received a call from them and a kind lady from the company (not insurers) had reviewed the whole case again and I believe she must be a lady of integrity as she explained how she wasn't happy with how it had all gone and offered a (non-prejudiced of course) full and final settlement to the amount of the part. Obviously I was delighted because I loath using the courts (I only have to do it in business and not for personal reasons) and I felt that she had realised that this was a genuine case.

    So, the money has been transferred to me and the case is now closed. I've certainly got a higher opinion of their company now but I'm still a little wary of the liquid products! :Smile:
     
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  17. Ichiban Founder Staff Team

    England CJ Leeds
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    Well that is good news mate, maybe they have seen this thread and the penny has dropped...but as you say it still doesn't address the fact this can happen again and what effects does it have on our health is the liquid is so damaging to plastic trims.