Off-Topic Paddocks of Coventry !! Poor phone manners !

Discussion in 'Off-Topic Chat' started by SpeedyGee, Tuesday 17th Sep, 2013.

  1. SpeedyGee Administrator Staff Team

    England Speedy Birmingham
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    Speedy sees a nice Accord on AutoTrader, clicks on "View Dealers Website".

    Dealer is "Paddocks of Coventry", Speedy looks around website but can't find an address for "Paddocks of Coventry". Speedy thinks I work in Coventry I could go view this car after work today.

    So Speedy calls up "Paddock of Coventry", here's how the conversation goes :-

    PoC Chap: Hello Paddocks of Coventry
    Speedy: Oh Hi, I was looking for an address for Paddocks of Coventry but I couldn't see it on the website.
    PoC Chap: That's because there isn't one on there ! Which car are you interested in ?
    Speedy: The 2.4 Accord
    PoC Chap: You've called from a withheld number, call back with a number we can view.
    Speedy: (slightly taken back by this) Oh right, shouldn't you be trying to be more public than hiding away ?
    PoC Chap: Well if you don't trust us mate, that's upto you !! (beeeeeeeep .. hangs up phone)

    WOW !! Not going to win any awards for customer service with that performance is he.
    Hanging up on a customer that just deserves sacking. Not impressed with defensive arrogant tone either.

    Speedy is angry ! :Angry:

    Surely with a bit of manners the conversation could have gone like this :-

    PoC Chap: Hello Paddocks of Coventry
    Speedy: Oh Hi, I was looking for an address for Paddocks of Coventry but I couldn't see it on the website.
    PoC Chap: We're an online only company Sir and we only do viewings by appointment, hence we don't publish our address. Which car are you interested in ?
    Speedy: The 2.4 Accord
    PoC Chap: You've called from a withheld number Sir, if you could call back with a number we can view, we'll glad discuss the car further with you.
    Speedy: (having already had the appointment only policy explained to him already ) Oh right, OK. Sure give me a minute I'll call you right back.

    So, that'll be one company I'll put on my must avoid list then.
     
    Last edited: Tuesday 17th Sep, 2013
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  2. Ichiban Founder Staff Team

    England CJ Leeds
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    WOW , a bit touchy arent they! make sure no from here buys a car from them. :Rant:
     
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  3. SpeedyGee Administrator Staff Team

    England Speedy Birmingham
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    I'm shocked mate ! How can you have an attitude like that with a potential customer !!??

    - - - Updated - - -

    Funny thing is they call themselves Honda specialists :-

    We are a used HONDA dealer, offering knowledge and experience on all HONDAS. We have many years experience within the motor trade in Kerseley End and consider ourselves the specialist choice for all your previously cherished HONDAS.

    What a shame that they upset a member of the UK's biggest Honda Forum hahaha
     
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  4. Ichiban Founder Staff Team

    England CJ Leeds
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    On their website the say this , quite the opposite.

    Here at Paddocks Cars Coventry we value our customers' opinions and comments. We are a well established used car dealer in Kersley End, Coventry and our mission is for us to build a great relationship with our customers. For this reason we always welcome your comments and advice so if you have any questions regarding our used cars or services, please feel free to contact us via email or telephone.

    Looks like they run this business from a residential address and then organise meeting with customers somewhere.

    Leave your feedback here bud

    Paddocks Cars Coventry Reviews | Car Dealer Reviews of Paddocks Cars Coventry | CarBuyingAdvisor.co.uk

    They are going to great lengths not to disclose their address.. it will be why as it has to be a home address, you don’t want customers coming to your door step.. and with that attitude his cars may be sheds.

    I am digging deeper for this outfit and directors ..no listing on companies house.
     
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  5. Ichiban Founder Staff Team

    England CJ Leeds
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    Looks like ex honda dealership wideboys given the boot!!
     
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  6. Ichiban Founder Staff Team

    England CJ Leeds
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    A quick who.is on their site name

    Domain name:
    paddocksofcoventry.co.uk

    Registrant:
    Paddocks Cars Coventry

    Registrant type:
    Unknown

    Registrant's address:
    Little Paddocks, Tamworth Road
    Kersley End
    Coventry
    CV7 8JJ
    United Kingdom

    Registrar:
    Ascio Technologies Inc t/a Ascio Technologies inc [Tag = ASCIO]
    URL: One connection domain registrar | Ascio

    Relevant dates:
    Registered on: 14-Jul-2010
    Expiry date: 14-Jul-2014
    Last updated: 13-Jul-2012

    Registration status:
    Registered until expiry date.

    Name servers:
    razsorns1.autotrader.co.uk 193.243.130.151
    razsorns2.autotrader.co.uk 193.243.131.151
     
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  7. Ichiban Founder Staff Team

    England CJ Leeds
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  8. SpeedyGee Administrator Staff Team

    England Speedy Birmingham
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    Hahaha, way to go Sherlock !