Speedy sees a nice Accord on AutoTrader, clicks on "View Dealers Website". Dealer is "Paddocks of Coventry", Speedy looks around website but can't find an address for "Paddocks of Coventry". Speedy thinks I work in Coventry I could go view this car after work today. So Speedy calls up "Paddock of Coventry", here's how the conversation goes :- PoC Chap: Hello Paddocks of Coventry Speedy: Oh Hi, I was looking for an address for Paddocks of Coventry but I couldn't see it on the website. PoC Chap: That's because there isn't one on there ! Which car are you interested in ? Speedy: The 2.4 Accord PoC Chap: You've called from a withheld number, call back with a number we can view. Speedy: (slightly taken back by this) Oh right, shouldn't you be trying to be more public than hiding away ? PoC Chap: Well if you don't trust us mate, that's upto you !! (beeeeeeeep .. hangs up phone) WOW !! Not going to win any awards for customer service with that performance is he. Hanging up on a customer that just deserves sacking. Not impressed with defensive arrogant tone either. Speedy is angry ! Surely with a bit of manners the conversation could have gone like this :- PoC Chap: Hello Paddocks of Coventry Speedy: Oh Hi, I was looking for an address for Paddocks of Coventry but I couldn't see it on the website. PoC Chap: We're an online only company Sir and we only do viewings by appointment, hence we don't publish our address. Which car are you interested in ? Speedy: The 2.4 Accord PoC Chap: You've called from a withheld number Sir, if you could call back with a number we can view, we'll glad discuss the car further with you. Speedy: (having already had the appointment only policy explained to him already ) Oh right, OK. Sure give me a minute I'll call you right back. So, that'll be one company I'll put on my must avoid list then.