[cue Star Wars music] Well, just had my first experience with BMW's legendary customer service which pales in comparison to my experience with Honda's customer service. Three words which became the bane of my day: Run Flat Tyres Heard the dreaded "click click click" as I'm driving so checked the tyre and yep, there's a lovely large flat headed nail in it but fortunately it's within the area where a repair is allow. Or so I thought. So, National Tyres have a company policy not to repair run flats because damage will have been done to the tyre walls and when drilling in you are damaging the structural integrity of the tyre etc. But my tyre pressure hasn't dropped yet and has remained at 2.3 bar which, according to the actual tyre manufacturers, is fine to repair. But their policy still doesn't allow it and they said that there is nowhere in Scotland which would touch a run flat. They did say that it could be covered through the business leasing contract so I call BMW and they said it would be covered and I could head over now, so off I go. Off I drive to BMW and fill out the necessary and told they would get started in 5 minutes to change the tyre. I head out to the car park to see my car doing 0-60mph in 2 seconds by the young idiot charged with driving it into the workshop. I go back inside and wait. And wait. And wait. After 1 hour 45 minutes I ask how it is going and they said it could take up to two hours to change a tyre. I challenged this saying it's complete crap and should take about 15-20 mins absolute max so they head off to see what's happening. 10 minutes later they come back and say it's not covered by the leasing plan (I didn't have maintenance included but if I'd known it had run flats I would have included it). So I said to forget it, I'm not putting more run flats on it when punctures can't be repaired. This doesn't bother me, if I don't have cover then I don't have cover. But it does bother me that I waited so long just to find out with no updates in between and also why I was told on the phone it was covered. All I get is a "sorry" from the receptionist and "here's your keys [and bugger off]". That's it. Nothing like oh we could meet you half way seeing as the car only has 2,000 miles and you did buy three of these cars from us at the same time and we do insist on putting these stupid f**king run flats on all our cars now. I ask for the manager's name and she starts to give me the service manager's name. No thanks, I want the whole dealership manager because not only have they wasted my time during the day when I need to be at work, but they've kept me sitting there like a right and I don't appreciate my car being raced around the car park due to the risk of it hitting something which would just end up being another headache. I head up to the main dealership (separate location from the service location) and the manager isn't in until tomorrow but another guy speaks to someone from corporate and he agrees that it's all bang out of order and suspected he knew who the boy racer was (I'm guessing it's been raised before). I reminded them of how well Honda treated me not to mention the thousands of pounds they spent on my car under a used warranty without quibble so what's wrong with BMW when all we are talking about a tyre! Anyway, they seemed to take it more seriously there and I await a call back tomorrow. Here's the best bit. I called up my old regular tyre place I used to use for the Accord, MPS and CR-V and I explained the puncture and he said no problem, pop round tomorrow and so long as there's no damage with the sidewall then we'll sort it. That's £15 rather than about £260-£300 which BMW would want. Wasn't just me, a lady had arrived and was waiting for 1/2 hour before asking for her keys and was told it wasn't ready yet. She said she was told an hour and a half ago that her car was ready so she travelled in (which took an hour and a half) and now had to keep waiting! You could tell she was trying to remain civil and smiling but underneath the lava was rising. Not a great start for BMW.