Hi, In the Chris Knott office recently we were considering whether there were things the industry could do better. We were also contemplating what we as a business could do better. Being that we're coming to the end of the year and are starting our planning for our new financial year which begins 1st Feb it's a good time to ask this question of you. It's incredibly important for us to get members' views in all this as we seek to provide the things you want and need. Interactivity is the benefit of being involved with a forum. Of course, a competitive price is always going to feature highly amongst the responses - we know that and we've responded as the market has softened in recent months. But we're also keen to find out if there are things besides the price that matter to you from a cover or service point of view that would be useful. We'll look at all your suggestions - some of them we'll be able to arrange straight away, others will take longer to organise, maybe involving insurers, and some will not be possible at all but we'll do all we can to respond to the sensible suggestions. You can PM me on here or drop us a message on Facebook (http://www.facebook.com/ChrisKnottIns) or Twitter (http://www.twitter.com/Chris_Knott_Ins). We look forward to hearing from you but please maintain the helpful, collaborative spirit in which this is intended.