This is kind of like a tale of two cities (almost - Chesterfield is a town...). Although Gilder are one name now I've found the two to be quite different in terms of customer service and quality of service. A bit of History. Although they now have the same name, the two were formerly part of other groups and have retained much of the same staff. Gilder Sheffield were formerly Peter Brooks Honda. Gilder Chesterfield were formerly Gordon Lamb Honda. The Gilder Group (known more for VAG) bought both. Gilder subsequently then sold their VAG operations to JCT600 and held onto the Honda dealerships. Over the past 4 years I've used both for servicing and repairs. When I bought my care it was relatively high mileage so the SvRS system sometimes follows a funny pattern, hence I high number of visits. I have used both for tyre fitting too. I first used Gilder Sheffield when it was still called Peter Brooks in 2011. I first used Gilder Chesterfield perhaps 2-3 years ago. As I should make clear, I haven't used Gilder Sheffield within the past year or two, for reasons that shall become clear. The service I have received from Gilder Sheffield has been, shall we say, variable. On occasion they have provided good service but a bunch of errors and omissions caused me to lose confidence in them. To summarise: - I specified 0w20 for an oil change. The invoice camb back with 5w30 listed. I emailed the service manager to complain but received no response within a week. Subsequently I looked up contact details (it turned out these belonged to a director) and emailed again. Afterwards the oil was changed again free of charge. - When the car was serviced sometimes it would be washed and vacumed, sometimes not. - On one occasion when I collected the car the service book wasn't stamped. - On one occasion when I collected the car the SvRS code had not been reset. - On another occasion I found the B (inspection) SvRS code had been reset prematurely without the dealer stating that a B service had had taken place or the book being stamped (they did provide an inspection sheet). I didn't really understand the SvRS frequencies at the time and I only realised this later when the B code popped up exacly a year after its previous visit to Gilder Sheffield. - On taking the car for a software update and work to remedy suspension noise under warranty I received no paperwork. I could tell that it had been done because the car's driving behaviour was much improved and the noise significantly improved (I was dold that the subframe bolts had been cleaned out). - Tyres fitted and wheel balancing carried out. I noticed a slight wobble in the steering wheel at motorway speeds and took it back to get them to fix it. The steering wheel still wobbled when I got the car back. Eventually I gave up and took it to ATS Euromaster, Chesterfield who sorted it out. The Sheffield dealer had basically failed to balance the wheels correctly. As a result of the above I rather lost confidence in them and found myself immediately going to check ther work - accesing filters and checking oil ET. Oil and filters were clean but I wasn't happy at the seemingly haphazard approach. Not expecting that much better (given the same name) I took the car to Gilders Chesterfield for an oil change. I had specified 0w20 and the service advisor contacted me during the day to telll me about Honda's recommendation for Green Oil (Hybrid) and whether I would like that instead , to which I agreed. Impressed with their attention to detail, I returned to Gilder Chesterfield. I have now been there on 7 separate occasions. Each time everything has been carried out in accordance with my expectations. The car has always been washed and vacumed and they found two minor problems during inspections that I had not asked them to investigate (a sticking rear brake caliper and a leaking shock adsorber). Repair costs have been reasonable (on one occasion they price matched another dealer I rang for a quote) and after the brake caliper work I noted a consistent rise of about 3-4 MPG ,plus reduced noise at low speeds so I am happy the work improved things. The only thing that's been anything other than perfect is slightly lower than specified tyre pressures, checked the day after serviceing but that could be easily attibuted to them checking when tyres were slightly warm (and I can't be certain that my pump is really that accurate anyway). All in all I would highly recommend Gilder Chesterfield.