Was reading this 'opinion' article and it sounded very familiar. The 2017 Acura NSX reality check - Autoblog Honda and Acura Reps: At the event our primary Honda rep had her nose buried in her phone and had almost zero interest in having any conversation about anything. She did say she felt bad about it and then continued to ignore everyone. This behavor continues when you try and contact them via email which is almost comical. That parallels what most enthusiasts experience with the brand, they don't seem to listen. And in talking to one of the original owners about his NSX experience, he mentioned those chosen for Acura focus groups were ignored. Other brands like Porsche and Hyundai have actual sanctioned customer out-reach programs online to aid in new product development. For Honda it literally took a mutiny to get them to fix all of the issues with the 9th Generation Civic.