After staying with Orange for over 15 years, it was time to say asta lavista. I have seen a massive deterioration with Orange customer service in last four to five years.. I just about had enough of them. I have had good renewals from them despite these issues. Over the last 4 years I have suffered multiple issues ranging from 1 Billing. 2 Extremely poor customer services. 3 inflexibility to adapt to my requirements. 4 oversea call centres. 5 fraud on my account twice. I got my PA Code off orange, and the rest is history. I have a iphone 4s unlocked from day one got the giffgaff micro sim in 5 days. PA code was transferred within 2 days. Currently paying 10 pounds for 250 minute with unlimited data and unlimited text which is more than what I require and in the process saving 50 pounds a month. Unlimited Internet with a 10 pound goodybag | giffgaff.com Helen coming to the end of her orange contract and guess who she gong to ..BTW giffgaff to giffgaff customers is a free call. Anyone at the end of their contract this is the best way of saving money and getting a flexible and cheaper provider.