Queries & Feedback Service Department at Holdcroft Honda

Discussion in 'Holdcroft Honda' started by Nels, Wednesday 23rd Apr, 2014.

  1. Nels Moderator Staff Team

    I went up to HH to have a new exhaust fitted today.
    This is a brief report on how thing went.

    I had ordered the parts via Gareth a few days ago, to ensure they were there for today.
    HH is 1-1.5 hours away and I didn't want a wasted journey.
    Everything was there, ready and waiting.

    Reception was quite busy when we arrived.
    Tony, James and the ladies dealt with queue quickly and politely.

    Whilst the exhaust was being changed, we looked at the new and used cars.
    Steve, who was busy with other customers too, spent a great deal of time with us, even though there was no guarantee of a sale.

    The car was returned, job done, absolutely perfect.

    Went into Parts Dept to buy some MTF.
    Served by Lee, who was very helpful with some other queries too.

    All in all, a very pleasant afternoon, from a first class dealership plus club discount !
    Many thanks to Tony, James, Steve, Lee, the reception ladies and the mechanic(s) who changed my exhaust.

     
    Last edited: Wednesday 23rd Apr, 2014
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  2. Beefy Club Veteran ★ ★ ★ ★ ★

    United Kingdom Stoke
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    glad to be of service.
     
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  3. Nels Moderator Staff Team

    Glad I've found HH through HK :Smile:
     
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  4. Ichiban Founder Staff Team

    England CJ Leeds
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  5. Holdcroft Honda Valued Contributor ★ ★ ★ ☆ ☆

    Thanks for the positive feedback.

    Steve is a very nice chap considering he sells cars for a living! lol

    If anyone is after a new Honda, I can pass his details on knowing he'll look after you properly.
     
  6. Nels Moderator Staff Team

    Another year, and another trip over to Holdcroft Honda in Stoke-on-Trent.
    Even at this time of year, with many of the crew off for the Christmas/New Year break, my Accord was still serviced promptly and to a smashing standard, including all my 'special requests'.

    A big thank you to Tony and Adam. :GoodJob:

    I hope all your customers aren't as 'particular' as me! :Grin:

    IMG_20161228_130534 blanked doc.
     
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  7. Holdcroft Honda Valued Contributor ★ ★ ★ ☆ ☆

    How photos deceive. it looks like we're near the coast in summer on that picture!
     
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  8. Nels Moderator Staff Team

    You wish!

    Mind you, if you were by the coast, then yesterday, I could have had fish and chips for lunch whilst walking along the beach. Instead of which, I had to settle for a Tesco pasta salad.
     
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