Hi, Having seen the very helpful information that Ichiban provides on the TSB sheets, I have been trying since August this year to get two of the software updates carried out to my car, these being the All Wheel Drive Software glitch update and the audio visual up date for the screen freeze. I thought I would get the all wheel drive update or get the garage to check to see if had been done before the onset of any bad weather. I have had the audio visual screen lock up twice, but clears when the ignition is turned off and back on. The dealer, Honda Reading , claim that they have spoken to the Honda technical department but they cannot find any TSB’s about these issues. I have given them copies of the TSB’s (without naming this forum) and reference numbers and dates of issue but they still claim Honda cannot find these updates. This is really a frustrating and annoying that they, Honda or the dealer cannot find these updates. Today I have contacted Honda Customer Services and tried to explain the situation but I don’t think they understood about the updates. They said they would refer this to Honda head office and I should get a call back within three days. It sounded as though this Customer Service line is a call centre in India ? While I await their call back is there anything else I can do or contact? Is there anybody who has had these updates carried out ? Thanks in advance.